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Frequently Asked Question

Sorry, you should be over 18 to use and register with our service.

No PIN to remember! When you sign up, you register your phone number with us. It can be your cell phone, work phone or home phone. Dial to our service on any of our access numbers on a registered phone and you don't have to enter a hard-to-remember PIN!

It only requires signing-up for an account, registration of the phone(s) you will use to make the calls from-for Pin-less dialing then:

  • Buy the credit you require.
  • Make calls to your destinations via the local access numbers provided


Yes, you can enter any three of those phone numbers when you register. We advise you not to use your office phones unless it is locked due to possibility of misuse.

Yes, you need to have an account to use our service. By creating an account with you will have access to the following features:

  • Access to your Pin-less dialing service,
  • Directly dial to local and international destinations using our SreeTel online phone,
  • Recharge your account easily and securely
  • Access to your calling history
  • Access to Mobile App Plan( This facility will be available to you in the near future)

No, you should register your phone to get calls.

Yes, you can.

Yes. Your credit card data is transferred to the payment processor directly using a secure security protocol for Internet payments - SSL, so the information remains confidential and secure.

Your transaction will display the credit in US Dollars (USD) or any other selected currency by you and you can use any credit card currently supported by our system (Visa, Master, American Express, etc.) issued in your local currency as well as Pay Pal. The exchange rate and any other fees associated with the transaction are subject to the terms and conditions stated by your card issuer.

Visa, MasterCard, American Express, Discover card and PayPal.

In case your payment doesn't go through, please take the following steps:

  • Check if your credit card is Visa, MasterCard, Amex or Discover card.
  • Check your Card number, Expiration Date and Card Security Code (CSC).
  • Check your Credit Card billing address and Zip / postal code.
  • If you still have a problem, call Customer Service for assistance.

The Card Security Code (CSC) is a 3- or 4-digit number printed on the back side of the credit card (typically in the signature field after your account number or last four digits of your account number).

Yes log into your account and access your call history via the usage history tab.

Yes. We have listed the rate applicable to landlines in a particular country. The rates listed as Cell or Mobile may vary depending on the destination telecom company and will tend to be higher than the land line rates. In other instances, the rates will be listed by provider name.

Rounding is the way your last call minute is calculated, uses 1 minute rounding. This means for example if your call time is 15 minutes and 50 seconds, we round it up to 16 minutes. This is as opposed to lots of other calling services that use 3 minute rounding and hence for the same call, the duration will be rounded off to 18 Minutes.